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<helpdocument version="1.0">
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<meta>
<topic id="textsharedguideerror_reportxml" indexer="include" status="PUBLISH">
<title id="tit" xml-lang="en-US">Error Report Tool</title>
<filename>/text/shared/guide/error_report.xhp</filename>
</topic>
</meta>
<body>
<bookmark xml-lang="en-US" branch="index" id="bm_id3150616">
<bookmark_value>Error Report Tool</bookmark_value>
<bookmark_value>reports;error reports</bookmark_value>
<bookmark_value>crash reports</bookmark_value>
<bookmark_value>activating;Error Report Tool</bookmark_value>
</bookmark>
<comment>MW changed "reporting..." to "reports;"</comment>
<paragraph id="hd_id3150616" role="heading" level="1" xml-lang="en-US"><variable id="error_report"><link href="text/shared/guide/error_report.xhp" name="Error Report Tool">Error Report Tool</link></variable></paragraph>
<paragraph id="par_id3153345" role="paragraph" xml-lang="en-US">The Error Report Tool starts automatically when a program crash occurs.<comment>removed sentene about manually - i96770</comment></paragraph>
<paragraph id="par_id3147088" role="paragraph" xml-lang="en-US">The Error Report Tool gathers all necessary information that can help the program developers to improve the code, so that in later versions this error can possibly be avoided. Please help us to improve the software and send the generated error report.</paragraph>
<paragraph id="hd_id3148538" role="heading" level="2" xml-lang="en-US">Starting the Error Report Tool</paragraph>
<paragraph id="par_id3149811" role="paragraph" xml-lang="en-US">With most program crashes the Error Report Tool will start automatically.</paragraph>
<paragraph id="hd_id3154046" role="heading" level="2" xml-lang="en-US">Completing the Report</paragraph>
<paragraph id="par_id3147335" role="paragraph" xml-lang="en-US">On the main Error Report Tool dialog, you can enter some additional information that may help the developers to localize the error. For example, if the error only appears after a change in your hardware or software environment, or if you clicked on a button, please include that information.</paragraph>
<paragraph id="hd_id3159399" role="heading" level="2" xml-lang="en-US">Sending the Error Report</paragraph>
<paragraph id="par_id3150504" role="paragraph" xml-lang="en-US">The Error Report Tool uses the HTTP PUT / SOAP protocol to send the report data. You may optionally enter some descriptive text that will help us to identify the context of the program crash. Then click the <emph>Send</emph> button.</paragraph>
<paragraph id="par_id3149670" role="warning" xml-lang="en-US">You will not get an answer to your error report. If you need support, please visit the <link href="text/shared/main0108.xhp">support forum</link> on the Internet.</paragraph>
<paragraph id="par_id3153526" role="paragraph" xml-lang="en-US">You may choose to respond to questions that the developers may have about the reported error. Mark the check box if you want to be contacted by e-mail, should additional information be required. By default this box is not marked, so you will not get any e-mail.</paragraph>
<paragraph id="hd_id3150792" role="heading" level="2" xml-lang="en-US">What Data is Sent?</paragraph>
<paragraph id="par_id3154366" role="paragraph" xml-lang="en-US">The error report consists of several files. The main file contains information about the error type, operating system name and version, memory usage, and the description that you entered. You can click the <emph>Show Report</emph> button on the main dialog of the Error Report Tool to view what will get sent in the main file.</paragraph>
<paragraph id="par_id3151177" role="paragraph" xml-lang="en-US">In addition, relevant memory contents and stack traces are gathered by some system standard tools ("dbhhelp.dll" on Windows systems, "pstack" on UNIX systems). This information will be sent also.</paragraph>
</body>
</helpdocument>
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